These General Terms and Conditions (hereinafter referred to as « GTC ») govern the use of our online store (hereinafter referred to as « Store ») as well as all commercial transactions carried out on it. By using our Shop and placing an order, you agree to abide by these T&Cs. Please read them before making a purchase.
1. Seller Information
Company name: WhaleDream
Headquarters: Saint-Herblain, France
Status: EI Independent company, micro-enterprise
For legal reasons and in accordance with the GDPR, any additional information about the company must be requested via the contact form.
2. Products and Orders
2.1 Description of Products: We strive to provide accurate and detailed descriptions of our products. However, please note that colors and dimensions may vary slightly depending on your monitor settings.
2.2 Orders: When you place an order, you will receive an order confirmation by e-mail. This does not constitute final acceptance of your order. We reserve the right to refuse or cancel any order.
3. Price and Payment
3.1 Price: The prices of our products are indicated in Euros or Dollars and include all applicable taxes. They do not include delivery costs, which are calculated according to the destination and the delivery method chosen by the Customer.
3.2 Payment Methods: We accept the following payment methods: credit card, PayPal, etc. Payments must be made in full before the order is shipped.
4. Delivery
4.1 Delivery Charges: Delivery charges vary depending on your location and the delivery method chosen. They will be indicated during the validation of your order.
4.2 Delivery times: We make every effort to respect the delivery times indicated when ordering. However, delays may occur due to circumstances beyond our control.
5. Returns and Refunds
5.1 Returns Policy: If you are not satisfied with your purchase, you may return the product within 30 days of receipt, subject to certain conditions.
5.2 Refunds: Refunds will be made to the original form of payment, once we have received and verified the returned product.
6. Intellectual property
6.1 Copyright: All content on our Store, such as images, texts and logos, is protected by copyright and may not be used without written permission.
7. Confidentiality
7.1 Data Protection: We process your personal data in accordance with our Privacy Policy. By placing an order, you consent to the use of your data in accordance with this policy.
8. Changes to the T&Cs
8.1 Modifications: We reserve the right to modify these T&Cs at any time. Changes will take effect as soon as they are posted on our Store. It is your responsibility to regularly consult the T&Cs.
By placing an order on our Shop, you fully and unreservedly accept these General Conditions of Sale. If you have any questions or concerns, please contact us via the contact form.
Done on 08/30/2023
The WhaleDream Team